Privacy Policy

Welcome to Troveloop! Your privacy is incredibly important to us. Please read this Privacy Policy carefully before using the Troveloop App (referred to as "the App").

This policy explains how we collect, use, store, and protect your personal information, as well as the rights you have concerning that information.

1. Information We Collect

To provide you with a smooth and secure service, we collect the following types of information:

Information you provide to us:

• Account Information: Email address for account creation and email verification. We send verification codes to confirm your email address.
• Payment Information: When you withdraw points or request withdrawal, we collect your bank account details to process the funds.
• Gift Card Information: Details of gift cards you submit (retailer, amount, type) for trading.

Information we collect automatically:

• Device Information: Device model, operating system, and unique identifiers (e.g., IMEI, IDFA) for app stability and fraud detection.
• IP Address & Location: Your IP address and approximate geographic location to detect fraud and suspicious activity patterns.
• Usage Data: Pages visited, features used, and timestamps to help us analyze and improve our services.

Information collected via Third-party SDK (Adjust):

We integrate the Adjust SDK to analyze app installation attribution and user behavior. Adjust may collect your device identifiers (e.g., IDFA/GAID), app install and startup data, and in-app event data (e.g., registrations, purchases). All data is handled in accordance with Adjust's own privacy policy, which you can read here: https://www.adjust.com/terms/privacy-policy/

2. How We Use Your Information

• To provide and manage our services: Creating your account, processing gift card transactions, and managing withdrawals.
• For security and fraud prevention: Email verification, IP/device monitoring, and detecting fraudulent activity or platform manipulation.
• For compliance: We may be required by law enforcement to provide specific information, though we will always respect user privacy within legal boundaries.
• To improve your experience: Enhancing app features and optimizing the marketplace based on usage patterns.
• For customer support: Responding to your inquiries and resolving disputes.

3. Sharing, Transfer, and Disclosure of Your Information

We do not proactively share your personal information with third parties. We respect your privacy and maintain clear permission controls. However, information may be shared in the following situations:

• With your explicit consent: When you authorize us to share specific information.
• With payment processors: Bank account information is shared only with authorized payment institutions to process your withdrawals.
• With fraud detection services: Geographic location and device information are shared with third-party monitoring platforms to detect suspicious patterns. This data is aggregated and not tied to individual users.
• As required by law: Only if legally mandated by authorities (with proper legal process). However, note that we cannot identify specific users from aggregated data.
• During business transfers: In case of merger or acquisition, data handling will follow this privacy policy.

4. Your Rights

You have the right to manage your information and can exercise these rights through the "Settings - Privacy Management" section in the App . Your rights include:

• Access, correct, or delete your information: You can view, modify, or delete your personal information at any time.
• Withdraw consent: You can withdraw your consent for certain data collection, but this may affect the functionality of some services.
• Account cancellation: You can request to cancel your account. After cancellation, we will delete or anonymize your information as required by law.

5. Information Storage and Security

• Storage Location: Your personal data will be stored within the People's Republic of China.
• Security Measures: We use industry-standard security technologies and administrative measures, such as encryption, access control, and firewalls, to protect your data from unauthorized access, leakage, or alteration.
• Security Incidents: In the event of a security incident, we will promptly inform you and take appropriate measures to mitigate any potential damage.

6. Protection of Minors

This App is not intended for users under the age of 14. If we discover that we have collected information from a minor, we will delete the data immediately.

7. Changes to This Policy

We may revise this policy due to business updates or legal requirements. We will notify you of any changes through in-app pop-ups or announcements. Please stay informed.